Frequently Asked Questions

Notification shows as delivered & displayed but does not display

In most cases, this happens due to device or browser settings where the notifications are turned off or because you use a "Do Not Disturb" / "Focus" mode on your device.

• Turn off "Do Not Disturb" or "Focus Mode" on your device.
• Go to your device's settings to ensure you have notifications enabled for the app/website you subscribed to.
• Make sure the subscribed browser is open / running.

The notification shows as delivered but was not received & displayed

There are numerous reasons for this issue. Here are the most common things to check.

• Make sure the device is running and has an internet connection.
• Make sure the device does not have airplane mode or power-saving mode enabled.
• Make sure the subscribed browser is open / running.
• Make sure the subscribed browser has notifications enabled in the device's settings.
• Make sure the subscribed browser is still subscribed and the permissions for the subscribed website did not reset.

There are also other reasons outside of your control that might trigger this issue.

• The subscribed browser has a bug in the current browser version.
• Push service (from each browser) may be unavailable or decided to not send the notification.